[vc_row][vc_column][title_classic style=”style3″ title=”Answers to our most common questions are below:” title_color=”#333333″ title_size=”24″ title_padding=”0″][vc_empty_space height=”20px”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion shape=”square” color=”white” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Why do I need the inside dimensions of my well?” tab_id=”1441544544028-a512eed0-aac9″][vc_column_text]The brackets on the Adjust-A-Grate rest on the wall of the well and basically suspend the grate inside the opening of the window well so that the majority of the surface of the grate is flush with the surface of your window well.
It’s important to use only the inside dimensions of your well when determining the correct model grate. This ensures the grate can be installed correctly, fitting inside the opening of your well.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why are there a range of dimensions on each model of grate?” tab_id=”1524087052740-afb02de9-263e”][vc_column_text]Each loop on the grates (the pieces that run parallel to the house) adjust lengthwise anywhere between the two dimensions shown for that particular model of grate.
The Adjust-A-Grate does not adjust front to back – the range indicated on the projection out from the house is what we have determined as acceptable for that particular model of grate. When installing you will position the grate basically in the center of the well opening.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is the grate bolted down or bolted to the well?” tab_id=”1441545570522-fdfd6811-a32e”][vc_column_text]Modern basement windows are designed for emergency egress from the home. For that reason, our grates are not bolted or mounted to the window well, as you’d never want to trap yourself or your family members inside the basement. We want you, and your family, to easily and safely exit your home should you ever need to.
The grate itself is simply resting on the window well. However, the design of the grate gives the appearance of being bolted to the well. Oftentimes burglars looking for an easy entry to a home will be deterred simply because they will not take the time to investigate the grate.
However, for complete peace of mind we recommend the Optional Security Kit with Quick Release which allows the grate to be locked in place so that no one from above the well can gain access to the well or window but still allows quick emergency egress from inside the home.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to receive my order?” tab_id=”1441545612714-da91a162-603d”][vc_column_text]Posted below is a chart showing UPS Ground service transit times for our window well covers to many major cities. Generally speaking, if you order your basement window well grates, window well escape ladders and/or the optional security kits prior to 1:00 pm Mountain Time, they will be shipped on the day you place your order.
Please call us at 303-278-6262 in the Denver-metro area or Toll Free at 1-888-877-4728 to place your order.
If it is not during our normal business hours or if our lines are busy – please leave a message and we will return your call as soon as possible.
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/4″][vc_column_text]Aberdeen, South Dakota – 3 Days
Albuquerque, New Mexico – 2 Days
Alexandria, Virginia – 4 Days
Aurora, Colorado – 1 Day
Aurora, Illinois – 3 Days
Baltimore, Maryland – 5 Days
Billings, Montana – 2 Days
Boise, Idaho – 3 Days
Buffalo, New York- 4 Days
Casper, Wyoming – 1 Day
Cheyenne, Wyoming – 1 Day
Chicago, Illinois – 3 Days
Cincinnati, Ohio – 4 Days
Cleveland, Ohio – 4 Days
Colorado Springs, Colorado – 1 Day
Columbus, Ohio – 4 Days[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Denver, Colorado – 1 Day
Detroit, Michigan – 4 Days
Eugene, Oregon – 3 Days
Ft. Collins, Colorado – 1 Day
Ft. Wayne, Indiana – 3 Days
Grand Rapids, Michigan – 3 Days
Great Falls, Montana – 3 Days
Green Bay, Wisconsin – 3 Days
Idaho Falls, Idaho – 2 Days
Indianapolis, Indiana – 3 Days
Jackson, New Jersey – 5 Days
Kansas City, Missouri – 2 Days
Laramie, Wyoming – 1 Day
Las Vegas, Nevada – 3 Days
Lexington, Kentucky – 3 Days
Lincoln, Nebraska – 2 Days[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Louisville, Kentucky – 3 Days
Madison, Wisconsin – 3 Days
Minneapolis, Minnesota – 3 Days
Missoula, Montana – 3 Days
Milwaukee, Wisconsin – 3 Days
Okalahoma City, Oklahoma – 2 Days
Omaha, Nebraska – 2 Days
Philadelphia, Pennsylvania – 5 Days
Pittsburg, Pennsylvania – 4 Days
Portland, Oregon – 3 Days
Provo, Utah – 2 Days
Pueblo, Colorado – 1 Day
Rapid City, South Dakota – 2 Days
Reno, Nevada – 3 Days
Richmond, Virgina – 4 Days
Rochester, Minnesota – 3 Days[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text]Rockford, Illinois – 3 Days
Rockville, Maryland – 5 Days
Salt Lake City, Utah – 2 Days
Santa Fe, New Mexico – 2 Days
Seattle, Washington – 3 Days
Souix Falls, South Dakota – 2 Days
Spokane, Washington – 3 Days
Springfield, Illinois – 3 Days
Springfield, Missouri – 2 Days
St. Louis, Missouri – 3 Days
State College, Pennsylvania – 3 Days
Topeka, Kansas – 2 Days
Tulsa, Oklahoma – 2 Days
White Plaines, New York – 5 Days
Whichita, Kansas – 2 Days[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”How much is shipping?” tab_id=”1441545641576-78b872ac-6f1e”][vc_column_text]Shipping prices vary based on the products ordered, the zip code they are shipping to, and how fast you want them delivered.
We only charge you, the customer, exactly what UPS charges us. We do not add a processing or handling fee.
Call us today with your zip code and let us know which products you are interested in and we will provide you a shipping quote. We typically recommend ground shipping, as it is the most economical option.
Orders placed prior to 1:00pm Mountain Time are generally shipped the same day. We accept Discover, MasterCard and Visa as payment and your credit card will be charged on the day your order is shipped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know if my local Home Depot or Lowe’s stores carry the Adjust-A-Grates?” tab_id=”1441544544168-05b8f250-fff2″][vc_column_text]Many of our standard products are available at most Home Depot & Lowe’s locations up and down the front range from Cheyenne to Pueblo, as well as some Home Depot Stores in Utah.
If you are looking for us at the store, make sure to ask for us by name. We’ve had on many occasions store employee’s tell customers they don’t carry window well grates as our product doesn’t look like the heavy custom iron grates or thin plastic bubbles most people associate with window well covers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I want a different color – can the grates be painted?” tab_id=”1524086772480-5aeee6ae-a609″][vc_column_text]Our grates are designed to be maintenance free. We do not recommend painting the grates as it is difficult to get paint to adhere to aluminum.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1441601774820{margin-top: 100px !important;}”][vc_column][title_classic style=”style3″ alignment=”center” title=”Still Have A Question? Just Ask Us!” title_margin=”0px 0px 0px 0px” transform=”capitalize”]